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FAQ's

Shipping & Delivery

How long will it take to get my order?

It depends on where you are. We ship every business day Monday to Friday except for public holidays.

Every US order is sent UPS. You will receive your order within 1-3 business days. Some more remote areas can take up to 7 days.

If your address is a PO Box, your order will be shipped USPS standard by default because Shopify gives us no other option.

 

How do I track my order?

Your UPS tracking number we be emailed to you, and you can track it through the email.

 

What do I do if I enter the wrong address?

Let us know ASAP as we ship super fast. If we can update it we will, unfortunately if you have entered the wrong address and it gets sent we cannot be responsible for the items not arriving. 

If the items are returned to us due to your error, we will require you to pay a $15 reshipping fee. 

 

Online Ordering

What is your return policy?

While we abide by all US consumer protection laws, we do not issue refunds or exchanges due to the nature of the products.

If you have an issue with your product or delivery, please contact us to discuss your options.

 

Do you have discounts or promo codes that I can use for my order?

If you haven’t signed up for our emails – please do! We will let you know about latest launches, news and offers. You can sign up at the bottom of the page.

 

What forms of payment do you accept?

We currently accept Visa, Mastercard, Discover, American Express & Paypal worldwide. 

 

Products

Are these products safe for sensitive skin?

Yes! These are designed to be sensitive skin friendly.
All of our products are Vegan, Cruelty Free and crafted with only naturally derived and ethically sourced ingredients.

 

Do your products have expiration dates?

Our products do not have expiration dates because they are cosmetic products.

All Beautycraft products have a shelf life of 18 months.

All skin care products have a PAO, or period-after-opening date that is printed on the packaging. This information is a guideline to get the most out of your products and use them at their peak efficacy. If you check your label, you will see a little open can with a number inside. This refers to the number of months in which we recommend using the product after opening.

 

If you have any further questions, please feel free to contact us at info@beautycraftco.com!

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